Stakeholder Communication
Communication with Customers
Customer Survey
Aozora conducts a customer satisfaction survey of its corporate and retail customers each year. Based on the results of the surveys, we are committed to responding to diverse needs and improving our customer satisfaction levels. In accordance with Aozora’s Basic Policy on Customer-Oriented Business Management, we will remain focused on providing specialized financial services.
Customer Seminars
Aozora holds a series of seminars which are of relevance and interest to our customers.
- Seminar on how to use money, a valuable financial resource, effectively in order to lead a more fulfilling life
- Seminar on the 2024 logistics problem
- Business succession seminars
Events and Communications in Collaboration with Customers and Regional Financial Institutions
We held information fairs for each region at the Head Office and our Fuchu Annex. Many officers and employees participated in these events.
Reception for Regional Banks
We regularly host receptions for senior management of our regional bank customers.
Communication with Shareholders
General Meeting of Shareholders
Aozora offered a livestream option for the Ordinary General Meeting of Shareholders in addition to the in-person event, which allowed for the participation of shareholders who resided in remote areas or did not wish to attend in person. We also publish the Aozora Tsushin and Aozora Photo News Journal on our website as shareholder communication tools.
Investors Meetings
Aozora strives for the timely and appropriate disclosure of information to enable all shareholders and investors to acquire a deeper understanding of the Group’s management strategy and financial results. As part of IR activities, following the release of our financial results, we actively conduct a series of investor relations events, such as investors meetings, one-on-one meetings, and retail investors meetings, both in person and online.
IR Events Conducted in FY2023
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Teleconferences and presentation meetings with institutional investors and analysts |
Number of meetings held: 8 |
|---|---|
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One-on-one meetings with domestic/overseas institutional investors and analysts |
Total number of participating companies: 183 |
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Retail investors meetings |
Number of meetings held: 3 |
Shareholder Survey
Aozora conducts an annual shareholder survey as part of its shareholder communication program. A large number of shareholders respond to the survey, and we reflect their valuable feedback in our management.
Communication with Employees An organization whose members could see each other directly
Town Hall Meeting
On June 8, 2024, the Town Hall Meeting 2024 was held via a hybrid format both in person and online. Mr. Oomi, the new president and CEO, delivered his vision for Aozora’s future with officers and employees.
Internal Small-sized Meetings
In internal small-sized meetings, the management team and Aozora Group’s employees interact and discuss their thoughts and ideas on a broad range of topics.
Examples of Other Initiatives
- Employee survey
- Message from management
- Aozora Photo News
Communication with Society
Aozora provides TV educational programs that establish a foundation for improving knowledge of asset formation and financial services. We also provide financial literacy education through a Basic Banking Seminar, which consists of Aozora-sponsored seminars for students of the Faculty of Economics at Sophia University.
Aozora received Sophia University’s “Good Practice in Teaching Selected by Students” award in the fall semester of the 2023 academic year.
