Stakeholder Communications
Communications with Customers
Based on its Basic Policy on Customer-Oriented Business Conduct, Aozora is focused on only providing products and services that meet our customers’ true needs.
Primary initiatives
- Conducts a customer satisfaction survey of its corporate and retail customers
- Holds a series of customer seminars on a range of topics that are relevant to the times, including business succession
- Regularly hosts receptions for senior management of our regional bank customers
Communications with Shareholders and Investors
Aozora strives for the timely and appropriate disclosure of information to enable all shareholders and investors to acquire a deeper understanding of the Group’s management strategy and financial results.
Primary initiatives and examples of improvement
- General Meeting of Shareholders: Aozora provides a livestream option for the Ordinary General Meeting of Shareholders in addition to the in-person event, which enables the participation of shareholders who reside in remote areas
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Shareholder Survey: Over 35,000 feedback cases. Feedback received is used to improve our operations
[Example of improvement]
Brought forward the date of dividend payment (from FY2025) - Holds small-sized meetings led by outside directors
IR Events Conducted in FY2024
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Teleconferences and presentation meetings with institutional investors and analysts |
Number of meetings held: 8 |
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One-on-one meetings with domestic/overseas institutional investors and analysts |
Total number of participating companies: 202 |
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Retail investors meetings |
Number of meetings held: 3 |
Communications with Employees
The Bank encourages open communication between management and the Group’s employees.
Primary initiatives
- Town hall meetings led by Mr. Hideto Oomi, President and Chief Executive Officer, discussed the Group’s growth strategies based on the Mid-term Plan at a town hall meeting attended by roughly 1,700 of the Aozora Group’s officers and employees in June 2025
- Internal small-sized meetings led by management executives: Active discussions between management executives and Aozora Group employees on topics such as the business alliance with Daiwa Securities Group and the utilization of human resources
- Weekly publication of the in-house newsletter AOZORA Photo News
- Employee survey
Communications with Society
Aozora engages in social contribution activities across multiple fields, including financial and economic education, participation in local community activities, donations, and volunteer activities.
Primary initiatives
- Financial and economic education:
- Conducts Basic Banking Seminars, which consist of Aozora-sponsored seminars for students of the Faculty of Economics at Sophia University
- Hosts and sponsors events for parents and children to learn about asset management
- Commenced an endowment course funded by Aozora Investment Management Co., Ltd. at the Graduate School of Business Administration and Faculty of Business Administration, Kobe University
For information regarding other social contribution activities, please refer to "Social Contribution Activities".
