Operations (Administration)

Our Operations Group provides administrative support for Aozora’s value creation initiatives, including retail, corporate and market operations. During the COVID-19 pandemic we were able to execute duties without delay, including important operations such as settlement, due to a split work-place system and the advance of paper-free operations. We are working to further expand dual operations between branches in the Tokyo metropolitan area and Kansai for the purpose of key business continuity in the event of a wide-area disaster in the Tokyo metropolitan area. In addition, we strive to improve the effectiveness of our crisis management system through drills held every year covering a range of potential scenarios.

Our work covers a wide area from new business initiatives, measures to improve customer convenience and responding to legal systems. We have also introduced the Aozora Flowchart to respond flexibly to the wide scope of operations. Our employees promote visualizing their own work flow and always review the administrative flow. We also have workplace-driven initiatives such as EUC tools and RPA development to advance streamlining and efficiency.

We have also recommended that employees take on challenges with new work while leveraging their experience to broaden the scope of their work. One example is our Job Support Program. During busy periods, employees can provide support across departments and divisions to promote their multi-skilling and job sharing and at the same time, personnel exchanges enliven communication and help maintain cooperative relationships during daily operations. We will continue to build new operation styles, maximizing use of human resources.