We are committed to delivering the highest levels of convenience, and our extensive customer protection measures ensure that our clients can have peace of mind in their transactions with us.

Providing financial products that best suit our customers

We actively promote full disclosure in the provision of financial products and services, and our Financial Products and Solicitation Policy ensures compliance with legal requirements and appropriate disclosure in order to fulfill our obligation to the suitability of services.

Customer Enquiries

Specialists in our retail and corporate divisions, and our customer service offices, are always available to assist customers with their enquiries, and requests. The protection of customer information related to the provision of financial products and services is of the utmost importance to the Bank.

Protection of Customer Information and Accounts

With the trust of our customers as our priority, the Bank fully complies with legal regulations and policies for the protection of personal information, continuously working to improve the safety, accuracy and confidentiality of our information management.

Aozora Bank is committed to the prevention of the misuse of customer accounts through rigid customer identification measures, and through customer notifications warning of such things as electronic transfer fraud.

The Bank mitigates the spread of such loss by limiting the amount of withdrawals per day upon the customer’s request. In the event that a customer suffers loss, the Bank will provide compensation based upon investigation in accordance with the Depositor Protection Law and Rules for the Aozora ATM Card.

Securing the Accuracy of Outsourced Tasks

To ensure that customer transactions are processed swiftly and accurately, some procedures may be entrusted to an external company. Such companies are carefully screened, and through supervision of their business execution as well as correspondence with customers, the Bank is committed to the protection of information.
Strict compliance with legal regulations and the enhancement of our employees’ awareness of compliance issues, in conjunction with the aforementioned activities, forms the basis of our customer protection commitment.