CSR

Basic Policy

Aozora aims to achieve sustainable growth as the “Primary Secondary Bank: the partner of choice” by further leveraging its core competencies and unique market position relative to that of megabanks and regional financial institutions in order to contribute to the development of Japan’s economy and society.

In 2015, we established Aozora’s CSV (Creating Shared Value) Conference to promote Bank-wide efforts to create social value through the Aozora Group’s business activities. The CSV Conference, by monitoring the status of customer-oriented business operations, reports on and discusses the efforts of the Bank.

Furthermore, the CSV Conference determines the CSR Policy, as below, and promotes proactive efforts including personal activities of the Bank’s officers and employees.

Main CSR Activities

Conserving the Environment

Reduction of CO2 Emissions and Power Consumption

The Bank’s head office in Yotsuya is placed in an environmentally friendly building equipped with highly insulated glass, a natural ventilation system and rooftop greenery. With offices employing LED lighting with automatic dimming controls, we are also working to minimize power consumption. (We reduced the power usage by 2.2 million kwh, or 47.5%, compared to the level of the previous head office [May 2017–March 2018].)

For our Fuchu annex, we remain focused on reducing greenhouse gas emissions after it was designated as an “Office Taking Excellent Specific Global Warming Countermeasures” in January 2010 under the revised Environment Preservation Ordinance of the Tokyo metropolitan government. The power usage, a major factor of greenhouse gas emissions, was reduced by 0.3 million kwh, or 3.6%.

In our other offices and branches, we also strive to reduce power consumption through the adjustment of air-conditioning settings and other such measures.

For our company cars (leased), we promote the use of hybrid and other eco-friendly vehicles (which now account for 95% of vehicles).

Recycling of Waste Material

The Bank recycles documents that have reached the end of their storage period (approximately 90 tons annually) and converts data storage media that are no longer required into solid fuel (approximately 100 kg annually), rather than disposing of them by incineration. Through these and other measures, such as the 100-percent recycling of non-burnable head office waste (approximately 130 tons annually), the Bank continues to be proactive in the recycling of waste materials.

Business Casual Dress Code

As part of our efforts to reduce the amount of power consumed by air-conditioning and heating, as well as create a more comfortable working environment, employees dress business casual throughout the year, in line with the Ministry of the Environment’s “Cool Biz” and “Warm Biz” initiatives.

Participation in the Ecocap Movement

The Bank has participated in the Ecocap Movement since December 2010. We separate and recycle caps from plastic bottles as part of an initiative to provide vaccines for children around the world, in addition to contributing to the reduction of CO2 released through bottle incineration.

Active Participation in Renewable Energy-Related Deals

Together with our regional financial institution partners, we share an understanding of the importance of environmental issues and actively support deals, mainly in regional areas, which encourage the adoption and use of renewable energy.

Contributing to Society

Support for Areas Affected by Earthquake, Storm and Flood Disasters

1. Financial Donations

We make financial donations to assist with the relief and recovery efforts of people and areas affected by natural disasters.

2. Donations from Officers and Employees

We gather financial donations and relief supplies from our Group’s officers and employees.

3. Holiday Entitlement for Volunteer Activities

The Bank grants volunteer leave to officers and employees who wish to participate in volunteer activities in areas affected by disaster. We are making ongoing efforts to enhance this system.

TABLE FOR TWO Initiative

Since March 2011, we have participated in the TABLE FOR TWO (TFT) program, providing employees the opportunity to donate 20 yen through the purchase of a meal at our head office cafeteria (approximately the price of one school meal in some developing countries). TFT is based on the concept of a “table for two,” whereby people from developed countries share a meal with children from developing nations. For the fiscal year ended March 2018, we have donated the equivalent of 16,538 meals.

Use of Domestic Furniture in Head Office

In our head office, we use drawing room tables, etc., made of various domestic timbers in collaboration with local furniture manufacturers. This approach aims to support Japan’s forest industry and furniture manufacturers. The head office received a prize in the Social Design category in the “Japan Wood Design Award 2017,” a project subsidized by the Forestry Agency.

Support for Special Olympics Nippon

Special Olympics Nippon (SON) is the Japanese branch of Special Olympics, an international organization that supports the social participation of people with intellectual disabilities by providing regular sports training and competitions for them to showcase their skills throughout the year. The Bank has helped with the PR activities for SON since May 2010, placing the organization’s “Yell” fund-raising pamphlets for individual donations at our branches.
In addition, we also participate in the charity “Ekiden” road relay and walking event held by SON every year.

Support for UN-Habitat and the Japan Habitat Association

The Bank supports the work of the United Nations agency UN-Habitat and the Japan Habitat Association, which aim to provide a better future for people around the world through sustainable urban development.

Donation of Used Stamps to Volunteer Organizations

Aozora collects and donates used stamps to volunteer organizations to assist people providing care overseas in obtaining funds, medical supplies and other necessities.

Installation of Automated External Defibrillators (AEDs)

We have installed AEDs at our head office and computer center in Fuchu.

Developing Closer Regional Relationships

Support for Finance Operations of Regional Medical Institutions

In cooperation with our regional financial institution partners, we support medical institutions’ finance operations, which are crucial to regional healthcare. We arrange funding, assist in the creation of business plans and conduct situational analyses for medical institutions.

Cleanup Efforts in Chiyoda Ward

In addition to cleaning the area around our head office, we also take part in the Chiyoda Ward cleanup days held annually in June and November to increase people’s awareness about keeping the ward clean, as well as to promote beautification.

Sprinkling Water to Mitigate the Urban “Heat Island” Effect

In August, when power conservation is a particular concern, we occasionally participate in an annual water-sprinkling event held by Chiyoda Ward.

Sapporo Branch: Taking Part in Local Cleanup Efforts

Our Sapporo Branch takes part in the “Tsukiichi” cleanup initiative run by the Sapporo Ekimae-dori Association from 2015, and branch employees use their lunch breaks to help keep clean the area around Ekimae-dori Street, popular with tourists from both within Japan and abroad.

Nihonbashi Branch: Maintaining Local Flower Beds

Our Nihonbashi Branch participates in the “Hanakaido Flower Support Program,” volunteering to maintain seasonal flower beds along Chuo-dori Street in Nihonbashi.

Kyoto Branch: Participating in the “Gion Matsuri” Festival

Our Kyoto Branch participates in the “yamahoko” float parade and the selling of “chimaki” good luck charms during the Gion Matsuri festival held each July, contributing to the preservation of regional culture.

Kanazawa Branch: Participating in Local Flower Planting Project

The Bank’s Kanazawa Branch participates in the City of Kanazawa’s “Hana Ippai” project, helping to plant flowers in planters along Hyakumangoku Street.

Sendai Branch: Participating in Volunteer Activities

Sendai Branch occasionally joins volunteer activities including “Coastal Forest Recovery Project relating to the Great East Japan Earthquake,” run by the public-interest incorporated foundation OISCA. For the fiscal year ending March 2019, we attended the Tree-planting Ceremony in May 2018.

Participation in Local Events around Jiyugaoka

The Financial Oasis Jiyugaoka (sub-office of the Shibuya Branch) participates in events organized by the Jiyugaoka Association of Business Commerce, providing use of its Oasis Room (a multipurpose space) located on the ground floor.

The Oasis Room, also known locally as the “Aozora booth,” plays an important role in local events as a place for people visiting Jiyugaoka to gather information, as well as a relaxation space.

In addition to the Jiyugaoka Association of Business Commerce, a local university also participates in the running of events as part of its seminar group activities. The seminar group contributes ideas, such as the creation of special dishes by member restaurants of the Jiyugaoka Restaurant Association, to help promote local specialty goods of our regional financial institution partners, in addition to planning booths at other events for the selling of goods and various other PR activities.

These events enable the Bank to create valuable opportunities to connect Jiyugaoka with other regions, and various ideas for booth presentation are well received by visitors and members of the local community.

In March 2018, the Jiyugaoka Association of Business Commerce, Tokyo University of the Arts (Department of Sculpture, Department of Design) and 14 local financial institutions cohosted “Jiyugaoka x Tokyo University of the Arts: Art and Design Project,” aimed to activate the community. The Bank contributed funding to this project, and also offered a place to exhibit a cat statue created by students of the Department of Sculpture, Tokyo University of the Arts, inside the Financial Oasis Jiyugaoka to support the project event “A Town with Cats.”

Supporting Senior Citizens and People with Disabilities

Installation of Assistive Devices and Wheelchairs in All Sales Branches

We have placed writing and communication boards to enable customers with hearing difficulties to easily convey their requests, as well as COMUOON® table-top conversation support devices, which improve the hearing of the listener and increase the clarity of the speaker’s voice, in all our sales branches. Furthermore, wheelchairs are available for physically disabled or aged people in all of our branches.

Dementia Supporter Training for Sales Staff

To offer support to people with dementia and their family members, all of our retail sales staff are certified as dementia supporters under an initiative promoted by the Ministry of Health, Labour and Welfare.
Our sales staff are trained to properly understand dementia, as well as the behavior and language used by people with dementia. This training enables our sales staff to respond appropriately to customers with dementia, and contributes to our staff’s overall understanding of the Bank’s senior-generation customers.

Developing the Next Generation

Internships for International Students from Asia

We hold a two-week internship program every summer for international students from Asian countries studying at graduate schools of Japanese universities. The interns have the opportunity to learn about banking in Japan, experience business activities firsthand by visiting our branches and make theme-based group presentations on the final day. We provide a rich learning experience for the interns, the future leaders of Asian economic growth.

Learning and Research Opportunities for Students and Researchers from Sophia University

In May 2017, we relocated our head office to the Sophia Tower on the Sophia University campus. We take this opportunity to provide university students and researchers with finance-themed learning, research and work experience opportunities. In September 2017, we announced the “Aozora-Sophia Senior Consumption Trend Index” as the product of our joint research on senior consumer trends and their willingness to purchase goods. We aim to support the enhancement of financial literacy among the next generation through internships aimed at Sophia University students and lectures at the Faculty of Economics on the basics of banking, taught by the Bank’s officers and employees.

Participation in Nagoya University’s Internship Program

Agreeing with the aims of the internship program held by Nagoya University’s School of Law, the Bank accepts students for work experience on a continual basis. The program supports the career development of many students and provides them with university credits for their degrees.

Student Loan Repayment Assistance Program for New Employees

Aozora will provide a new student loan repayment assistance benefit program for its young employees who obtained student loans to finance college and graduate school studies. The goal of this program is to create a comfortable, fulfilling workplace environment and promote the hiring of talented staff. Eligible employees will receive assistance benefits every year for three years after they join the company.

Promoting Human Rights Awareness

We established Aozora’s Human Rights Enlightenment Committee and provide training programs on human rights issues annually to all our employees, to create a corporate culture in which human rights are respected.
We also actively participate in the human rights training and awareness activities through the Industrial Federation for Human Rights in Tokyo, Osaka and other cities as well as slogan activities held by the Japanese Bankers Association and Industrial Federation for Human Rights, Tokyo.

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